DHS Credit Union Privacy

DHS Credit Union, your member owned financial institution is committed to providing you financial products and services to meet your daily needs. We are equally committed to protecting our members’ privacy.

You can be confident your financial privacy is a priority of DHS Credit Union. We are required by law to inform you of this notice and to explain how we collect, use and safeguard your personal financial information. If you have any questions, please contact DHS Credit Union at 615-313-5585.

Our online financial services are NOT designed for or directed toward children. We DO NOT knowingly solicit or collect any data from children online.

We recognize that protecting children's identities and online privacy is important and that responsibility rests with us and with the parents

Our servers collect standard non-identifying information about our web page visitors. This information is viewed only in general group statistics and is not personally identifying. For example, we collect the date, time of visit, and IP address. This information is used to compile standard statistics on site usage only.

If personal identifying information is received via an e-mail, this information will only be used to communicate with you and to handle your request. Unfortunately, e-mail transmissions are not necessarily secure against interceptions. If your communication is sensitive or includes personal information like your credit union account number, social security number or credit card account number, you may want to send it by postal mail instead.

We are required by law to give you this privacy notice to explain how we collect, use and safeguard your personal financial information.

DHS Credit Union collects nonpublic personal information about you from the following sources:

•	Information we receive from you on applications and other forms.
•	Information about your transactions with others or us.
•	Information we receive from a consumer-reporting agency.
•	Information obtained from your current or past employers or other institutions where you conduct financial transactions.

We may disclose all the information we collect, as described previously and as permitted by law, to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements. To protect our members’ privacy, we only work with companies that agree to maintain strong confidentiality and limit the use of information we provide. We do not permit these companies to sell the member information we provide to third parties.

In order to conduct the business of DHS Credit Union, we may also disclose nonpublic personal information about you under other circumstances as permitted or required by law. These disclosures typically include information to process transactions on your behalf, conduct the operations of DHS Credit Union, and follow your instructions as you authorize, or protect the security of our financial records.

If you terminate your membership with DHS Credit Union, we will not share information we have collected about you except as permitted or required by law.

DHS Credit Union restricts access to nonpublic personal information about you to those employees who have a specific business purpose in utilizing your data. Our employees are trained in the importance of maintaining confidentiality and member privacy. DHS Credit Union maintains physical, electronic, and procedural safeguards that comply with federal regulations and leading industry practices. This insures the practices to protect your nonpublic personal information.

DHS Credit Union is committed to protecting the privacy of its members. You can help by following these simple guidelines:

•	Protect you account numbers, card numbers, PIN (Personal Identification Number) and passwords. Never keep your PIN with your ATM or Credit Card, which can provide free access to your account(s) if your card is lost or stolen.
•	Use caution when disclosing your account numbers to other persons. If someone calls you, explains the call is on behalf of the DHS Credit Union and asks for you account number, please beware. Official DHS Credit Union staff will have access to your account information and will not ask for it.
•	Keep your information with DHS Credit Union current. It is important that we have the most updated information on how to contact you. If we detect potentially fraudulent or unauthorized activity, we will attempt to contact you immediately.

If you have any questions concerning the DHS Credit Union Privacy Notice, please contact our office during normal business hours.

DHS Credit Union
400 Deaderick St., Street Level, Nashville, TN 37248-1982
(615) 313-5585, (800) 235-0403, Fax: (615) 741-5007